Frequently Asked Questions...

Please, look over this whole page if I have sent you this link in response to your email. You will hopefully find the answer to your question.

We created this page because I was spending many hours each day answering the same questions. A dear friend finally said, "Wendy, why don't you just do up a FAQ page?". A stroke of brilliance on her part... I can't believe I hadn't thought of it myself. Then again, it was probably because I was spending all my time answering emails instead of looking for a solution! LOL :-) God bless you all!

(****PS...We answer our emails Monday - Thursday only as we enjoy spending time with our children. Family time is too precious to let it pass us by in front of a computer screen. Thank you for understanding!)

QUESTIONS REGARDING ORDERS:
When will my order be shipped?
What if I want it quicker?
How do you ship?
I don't have a printer, how can I send in my order?
I don't want to use a credit card, what should I do?
Can I call you to place my order?
I live in another country, can you ship to me?
Will it cost me more for shipping since I live outside of the US?
What form of currency should I use?
Can you send me "_(you name it we've been asked for it!)_" for free?

QUESTIONS REGARDING OUR APOSTOLATE:
Aren't you selling blessed items?
Do you have a print catalog?

QUESTIONS REGARDING EMAIL:
I emailed you, how come you haven't responded yet?

QUESTIONS REGARDING THE SPIRITUAL GUIDANCE SERIES:
I'm getting duplicates after I signed up for the Spiritual Guidance Series..how come?
I missed (or deleted) an article in the Spiritual Guidance Series..can you resend it to me?
I need to unsubscribe from the Spiritual Guidance Series...can you do it for me?
Can I get more than 2 months of Spiritual Guidance Articles?

MISCELLANEOUS:
Returns Policy

QUESTIONS REGARDING ORDERS:

Q. When will my order be shipped?
A. Orders are filled in the order that they are received. During slow times, your order may be shipped within 24 hours. When we are experiencing a busy time, your order may take up to 3 weeks to ship. If you need it sooner, see below

Q. What if I want it quicker?
A. Visit the rush order page here or at the top of every page! Or just click below:

NOTE RE: SHIPPING.
I borrowed the following from my friend Maria's website. She had problems w/ folks giving the wrong shipping address. We have also been having the same problem! At least a few times a month, someone gets it "messed up" and then we were having to re-ship. This was costing us a lot of money.
PLEASE CHECK and DOUBLE-CHECK your shipping information! If you put the wrong shipping information, we are not responsible for packages which do not arrive to you and are lost in the mail due to incorrect shipping information! In such cases, if the package is 'returned to sender', we will re-ship the package to you after verifying correct shipping information, but additional shipping charges will apply. If your credit card is declined, additional service charges may apply.

Q. I don't have a printer, how can I send in my order?
A. Feel free to write down the items you need and mail to us with your donation: Cukierski Family Apostolate, PO Box 1170, Vernon, NY 13476

Q. I don't want to use a credit card, what should I do?
A. Once again, feel free to write down the items you need and mail to us with your donation: Cukierski Family Apostolate, PO Box 1170, Vernon, NY  13476

Q. Can I call you to place my order?
A. We encourage folks to order online or through the postal mail. We are unable to take orders over the phone, due to time constraints. We hope you understand. Please know that our shopping cart is secure. We do not keep your credit information on file, and always respect your privacy. We do not share your information with anyone.

Q. I live in another country, can you ship to me?
A.Yes, we do accept foreign orders (although we can not ship salt or oil out of the country). We also would like to state that we can NOT assume responsiblity for orders shipped outside of the USA (there are too many circumstance beyond our control) . We have run up large bills trying to "re-ship" and/or "replace" foreign orders. We can no longer do it. We do not have any control over the postal systems in other countries. You are assuming the risk and responsibility for whether or not your package arrives if ordering from another country.

Q. Will it cost me more for shipping since I live outside of the US?
A. Yes, there is a $15 fee for shipping. This applies to all countries EXCEPT the USA and Canada. Click here: Foreign Shipping Fee Page!

NOTE: WE NO LONGER SHIP OILS, SALTS, WHEAT TO AUSTRALIA DUE TO STRICT CUSTOMS!

Q. What form of currency should I use?
A. It must be in US funds.

Q. Can you send me "_(you name it we've been asked for it!)_" for free?
A. There are many items we send/give for free. Click here-->Free items Page!
We are financially unable to give all items we offer for free as we would cease to exist. We need to be good stewards of what God has given us. Therefore, the items on that page are the only ones we can give away free.




QUESTIONS REGARDING OUR APOSTOLATE:

Q. Aren't you selling blessed items?
A. NO. We emphatically state, NO! As a FAVOR to you, we take certain items, to our parish priest to bless before we mail them to you. This is done strictly as a FAVOR for you and no money is ever charged for this! The blessing remains fully intact! Only certain items indicated will be taken to be blessed as this is quite a time consuming task! You may also request your items to be sent as they currently are which is, "unblessed"

We think it is also important to state that our family and the Apostolate are totally consecrated to the Sacred Heart of Jesus and the Immaculate Heart of Mary, in full obedience to the magisterium of The Church, and loyal to our Holy Father.


Q. Do you have a print catalog?
A. We currently have a flyer of our Sacramentals available. We automatically send one with each order. You may request one by mail, also.




QUESTIONS REGARDING EMAIL:

Q. I emailed you, how come you haven't responded yet?
A. We get approximately 500-700 emails per day. As much as I Iove apostolate work, Jesus expects me to put my children and husband first. I promise to do my best to answer your email--in fact, I do enjoy it when time permits. If your email is truly urgent, please put "Urgent" in the subject line. (PS...We answer our emails Monday - Thursday only as we enjoy spending time with our children. Family time is too precious to let it pass us by in front of a computer screen. Thank you for understanding!)



QUESTIONS REGARDING THE SPIRITUAL GUIDANCE SERIES:

Q. I'm getting duplicates after I signed up for the Spiritual Guidance Series..how come?
A. Sometimes folks pushed the submit button twice. You can do one of two things. Sign up again (and only push the submit button once :-) or put up with the duplicate copies. We are unable to spend the time fixing duplicate errors (we do have 13 little blessings that keep us hopping :-)

Q. I missed (or deleted) an article in the Spiritual Guidance Series..can you resend it to me?
A. Due to extreme time constraints (once again...13 blessings will keep you busy) we are unable to do this. We hope to get the whole series in "book" form at some point.

Q. I need to unsubscribe from the Spiritual Guidance Series...can you do it for me?
A. Actually, there is a link at the bottom of each of your Spiritual Emails. Click it and it will unsubscribe you.

Q. Can I get more than 2 months of Spiritual Guidance Articles?
A. Unfortunately, we only have 2 months worth to give. We hope to add more to the series in the future...and it will of course be free!

The Cukierski Family Apostolate
PO Box 1170
Vernon, NY  13476

Copyright © 1996-2009
The Cukierski Family Apostolate